How do I label/program the channels on the Stationary Transmitter? (MV-ALS-STFM)
Step 1: With a micro USB cable connect the transmitter to the computer that has the MV-ALS-Software installed.
Step 2: Launch the software and in the top left hand corner you should see “Device Connected” under "Status" like the image below.
Step 3: Next to the Status section you will see Wideband and Narrowband channels. This is where you select the channels that you’d like to have enabled on your device. By default, the first 17 channels (Wideband) are automatically enabled and labeled in alphabetical order. Based on your preference, you can choose to leave the channels labeled in alphabetical order or customize them. In this example we are only enabling channels A, C, and E. You can also change the text to whatever title you would like, up to 10 characters.
Step 4: Once you have selected and/or labeled your channels you can proceed to update your device. In the bottom of the software next to “Read Device”, press the “Update Device” button.
Step 2: Launch the software and in the top left hand corner you should see “Device Connected” under "Status" like the image below.
Step 3: Next to the Status section you will see Wideband and Narrowband channels. This is where you select the channels that you’d like to have enabled on your device. By default, the first 17 channels (Wideband) are automatically enabled and labeled in alphabetical order. Based on your preference, you can choose to leave the channels labeled in alphabetical order or customize them. In this example we are only enabling channels A, C, and E. You can also change the text to whatever title you would like, up to 10 characters.
Step 4: Once you have selected and/or labeled your channels you can proceed to update your device. In the bottom of the software next to “Read Device”, press the “Update Device” button.
Under status the device will say “Updating…” and automatically change to “Update Successfully” once completed (figure 1.4).
Will the Media Vision Stationary Transmitter transmit without an antenna?
The MV-ALS-STFM requires the antenna to broadcast the RF signal it is receiving. Without the antenna the unit will not be able to transmit signal to any receiver device. We recommended ensuring the antenna is securely connected to the transmitter before powering on the device.
Will my Stationary Transmitter work with other antennas?
The MV-ALS-STFM can operate with antennas that are not a Media Vision model antenna as long as the device was made specifically to work on the 72-76MHz bandwidth and has a 50ohm BNC connector.
What is the transmission range for my Media Vision Stationary Transmitter? (MV-ALS-STFM)
The transmission range for the Stationary Transmitter (MV-ALS-STFM) in a free field setting are as follows: Stationary Transmitter (MV-ALS-STFM) with a Helical Antenna (MV-ALS-AT01) is up to 750ft. Stationary Transmitter (MV-ALS-STFM) with a Dipole Antenna (MV-ALS-AT02) is up to 1500ft.
How do I take the feet off of the Stationary Transmitter?
The feet are held in by plugs that are at the bottom of the Stationary Transmitter. To remove the feet, remove these plug. We recommend utilizing a flat head screw driver. To reattach them simply reinsert the plugs with the feet connected.
How do I enable/disable channels on the Portable Transmitter (MV-ALS-PTFM)?
Follow the steps below to Enable/Disable the channels on your device.
Step 1: Press and hold the Power button and the + symbol at the device at the same time. The screen will display Channel Select and Channel "A" will be highlighted.
Step 2: Press the + symbol to navigate to the channel you would like to enable or disable.
Step 3: Press the set button (Button between the + and -) to disable or enable a channel. When the channel is enabled it will no longer be highlighted. When it is enabled it will be highlighted.
Step 1: Press and hold the Power button and the + symbol at the device at the same time. The screen will display Channel Select and Channel "A" will be highlighted.
Step 2: Press the + symbol to navigate to the channel you would like to enable or disable.
Step 3: Press the set button (Button between the + and -) to disable or enable a channel. When the channel is enabled it will no longer be highlighted. When it is enabled it will be highlighted.
Will the Media Vision Portable Transmitter transmit without an antenna?
The Portable Transmitter MV-ALS-PTFM requires the antenna to broadcast the RF signal it is receiving. Without the antenna the unit will not be able to transmit signal to any receiver device. We recommended ensuring the antenna is securely connected to the transmitter before powering on the device.
How long do the batteries last on the Portable Transmitter?
The MV-ALS-PTFM requires the antenna to broadcast the RF signal it is receiving. Without the antenna the unit will not be able to transmit signal to any receiver device. We recommended ensuring the antenna is securely connected to the transmitter before powering on the device.
What is the transmission range for my Portable Transmitter (MV-ALS-PTFM)?
In a free field setting the transmission range for the Portable Transmitter (MV-ALS-PTFM) is approximately 100ft.
How do I enable/disable channels on the MV-ALS-PRFM?
Follow the steps below to Enable/Disable the channels on your device.
Step 1: Press and hold the Power button and the + symbol at the device at the same time. The screen will display Channel Select and Channel A will be highlighted.
Step 2: Press the + symbol to navigate to the channel you would like to enable or disable.
Step3: Press the set button (Button between the + and -) to disable or enable a channel. When the channel is enabled it will no longer be highlighted. When it is enabled it will be highlighted.
Step 1: Press and hold the Power button and the + symbol at the device at the same time. The screen will display Channel Select and Channel A will be highlighted.
Step 2: Press the + symbol to navigate to the channel you would like to enable or disable.
Step3: Press the set button (Button between the + and -) to disable or enable a channel. When the channel is enabled it will no longer be highlighted. When it is enabled it will be highlighted.
Why am I hearing audio on my MV-ALS-PRFM that is not what I’m broadcasting on my MV-ALS-STFM / MV-ALS-PTFM?
Outside audio or noise in the system is likely due to interference occurring from another FM source having a similar frequency to the channel currently being used. To alleviate this, change the channel of use until the interference is gone. You may also want to enable narrowband channels for additional frequencies.
Will the Media Vision Stationary Transmitter transmit without an antenna?
The MV-ALS-STFM requires the antenna to broadcast the RF signal it is receiving. Without the antenna the unit will not be able to transmit signal to any receiver device. We recommended ensuring the antenna is securely connected to the transmitter before powering on the device.
How long do the batteries last on the Portable Receiver?
The MV-ALS-PRFM – 15 Hours with Two Nimh Rechargable Batteries (MV-ALS-BT02), or 30 hours with Two AA Alkaline Batteries (MV-ALS-BT01).
Is the MV-ALS-PRFM compatible with hearing aids or cochlear devices?
With the use of the Media Vision Neckloop (MV-ALS-EP03) our Portable Receiver is fully compatible with telecoil-equipped hearing aids. To enable this, the listener must plug the Neckloop into the Portable Receiver and place the Neckloop around their neck.
How many transmissions am I able to have to the receiver at once?
You are able to have six simultaneous transmissions at once.
How many receivers can I use with your Media Vision transmitters?
There is no limitation on how many MV-ALS-PRFM can be utilized with our transmitters.
Is there a charger available for an individual portable receiver?
Yes, the MV-ALS-CH01 is designed for charging the portable receiver and works with our portable transmitter as well.
With the software am I able to program more than one device at a time?
When you make adjustments on the Media Vision ALS software you have the capability of saving those adjustments to access whenever you want. When you have made your adjustments, at the bottom of the screen you will see "Save File".
Once you have saved the file, you can access it again at any point to upload those settings to another MV-ALS device by clicking "Load File" at the bottom of the software.
When you have a Media Vision ALS device plugged in, you simply click "Update Device" and the settings will be saved onto the device.
Alternatively, you can set your Media Vision software to automatically update each Media Vision Assistive Listening device when plugged in. In order to do this, scroll to the bottom of the software and check "On" under "Device auto-date", by default this feature is set to "Off".
Once you have saved the file, you can access it again at any point to upload those settings to another MV-ALS device by clicking "Load File" at the bottom of the software.
When you have a Media Vision ALS device plugged in, you simply click "Update Device" and the settings will be saved onto the device.
Alternatively, you can set your Media Vision software to automatically update each Media Vision Assistive Listening device when plugged in. In order to do this, scroll to the bottom of the software and check "On" under "Device auto-date", by default this feature is set to "Off".
What does the tone key do?
The tone key allows MV-ALS devices to interact solely with each other, avoiding accidentally connecting to a different ALS or RF system on the 72-76MHz bandwidth. This setting can be turned off through the software allowing the user to utilize an MV-ALS-PRFM with a different FM transmitter in the 72-76MHz bandwidth. By default, this feature is enabled.
Is the software compatible with a mac?
At this time the Media Vision Assistive Listeing software is not compatible with Macintosh computers.
I cannot find the programmable software for my devices, where can I locate it?
Please follow the steps below to obtain a copy of our MV-ALS Software:
Step 1: Go to www.media-vision.com
Step 2: At the top of the screen go to support.
Step 3: Scroll down and select Assistive Listening Software.
Step 4: Input your information and hit submit.
Step 5: Click the download software bottom.
Step 1: Go to www.media-vision.com
Step 2: At the top of the screen go to support.
Step 3: Scroll down and select Assistive Listening Software.
Step 4: Input your information and hit submit.
Step 5: Click the download software bottom.
You offer 57 programmable channels but which channels do you recommend I use?
By default, your Media Vision Assistive Listening System is set exclusively on wideband channels. We strongly recommended the use of wideband channels to achieve highest quality audio signals, however to achieve multiple simultaneous channel transmissions wide and narrowband channels may need to be used.
The Media Vision Assistive Listening System is capable of six simultaneous transmissions, but which channel do you recommend I utilize?
For six simultaneous transmissions we recommend using the wideband channels A, C, E, I, J, and T. In the event that one of these channels have interference we suggest utilize narrowband channels as well.
Is the Media Vision Assistive Listening System compatible with other accessories?
The Media Vision Assistive Listening System does have the flexibility to be used with other accessories, but it depends on the type of accessory: Please refer to the bullet below to determine which MV-ALS device is compatible with the different types of accessories.
• Each MV-ALS-PRFM (Portable Receiver) can accept an earphone that is not a Media Vision model as long as the impedance of the headphone is between 8 and 32 ohms. Please note however, each Media Vision accessory has been specially designed to maximize the reception of RF signal of the system.
• Each MV-ALS-PRFM (Portable Receiver) can accept a neckloop that is not the Media Vision MV-ALS-EP03 as long as the impedance of the neckloop is between 8 and 32 ohms.
• Each MV-ALS-PTFM (Portable Transmitter) can accept microphones that are not a Media Vision model as long as the connector type is an unbalanced 3.5mm. It is important to remember to set the microphone gain correctly.
• Each MV-ALS-PRFM (Portable Receiver) can accept an earphone that is not a Media Vision model as long as the impedance of the headphone is between 8 and 32 ohms. Please note however, each Media Vision accessory has been specially designed to maximize the reception of RF signal of the system.
• Each MV-ALS-PRFM (Portable Receiver) can accept a neckloop that is not the Media Vision MV-ALS-EP03 as long as the impedance of the neckloop is between 8 and 32 ohms.
• Each MV-ALS-PTFM (Portable Transmitter) can accept microphones that are not a Media Vision model as long as the connector type is an unbalanced 3.5mm. It is important to remember to set the microphone gain correctly.
Is the Media Vision Assistive Listening System portable or stationary?
For your convenience we offer two different types of transmitters, one stationary and the other portable. Our Portable Receiver is compatible with both devices.
• Stationary Base Transmitter MV-ALS-STFM 72-76 MHz FM, 57 programmable channels, balanced and unbalanced inputs, balanced outputs, OLED display, access to software interface. Tabletop or rack-mounting, power cord and USB programming cable included, optional Helical or Remote Antenna needed (not included).
• Portable Transmitter MV-ALS-PTFM 72-76 MHz FM, operating range: up to 100 feet, 57 programmable channels, settings lock, OLED display. Needed (not included): microphone, optional rechargeable or alkaline AA batteries.
• Portable Receiver: MV-ALS-PRFM 57 programmable channels, OLED displays channel name, settings lock status, volume, signal strength and battery life. Needed (not included): earphone, headphone or neckloop, optional rechargeable or alkaline AA batteries.
• Stationary Base Transmitter MV-ALS-STFM 72-76 MHz FM, 57 programmable channels, balanced and unbalanced inputs, balanced outputs, OLED display, access to software interface. Tabletop or rack-mounting, power cord and USB programming cable included, optional Helical or Remote Antenna needed (not included).
• Portable Transmitter MV-ALS-PTFM 72-76 MHz FM, operating range: up to 100 feet, 57 programmable channels, settings lock, OLED display. Needed (not included): microphone, optional rechargeable or alkaline AA batteries.
• Portable Receiver: MV-ALS-PRFM 57 programmable channels, OLED displays channel name, settings lock status, volume, signal strength and battery life. Needed (not included): earphone, headphone or neckloop, optional rechargeable or alkaline AA batteries.
Do I need an Assistive Listening system?
The Americans with Disabilities Act (ADA) is a law imposing accessibility requirements on public accommodations to support individuals with disabilities. The ADA requires that in each assembly area where audible communication is integral to the use of the space, an assistive listening system shall be provided. The chart below is a guide of the required amount of Assistive Listening devices based on seating. There is a free ADA Assistive Listening Compliance calculator you can download directly from our Assistive Listening web page: http://media-vision.com/en/products/assistive-listening
For more information, please visit: https://www.ada.gov/regs2010/2010ADAStandards/2010ADAstandards.htm#pgfId-1010597 (Refer to section 219 for Assistive Listening)
For more information, please visit: https://www.ada.gov/regs2010/2010ADAStandards/2010ADAstandards.htm#pgfId-1010597 (Refer to section 219 for Assistive Listening)
What is the warranty on the Assistive Listening System?
Our Media Vision Assistive Listening Core products (MV-ALS-STFM, MV-ALS-STFM-D, MV-ALS-PTFM, and MV-ALS-PRFM) carry a lifetime warranty against manufacture defects. Our Media Vision Assistive Listening accessories come with a 90 warranty against manufacture defects.
I have questions regarding my MV-ALS that aren’t covered on your FAQ, what do I do?
Please contact us by any of the following methods:
Telephone: 1.877.746.8375
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Chat: In the bottom right hand corner of our website there is a chat/message feature. That will put you in touch with a member of our team.
Telephone: 1.877.746.8375
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Chat: In the bottom right hand corner of our website there is a chat/message feature. That will put you in touch with a member of our team.
